The Windsor Arch Petgate closes firmly yet easily with one simple push, keeping your pet contained and your home protected. The exclusive matte bronze finish is designed for exceptional richness, durability and depth of color. The arch on the gate adds a touch of style and will complement any home décor, while its heavy-duty metal construction is built to last! Gate swings open both ways for added convenience and offers a triple-locking system for peace of mind. To keep the gate open for multiple pass through, simply use the hold-open feature to prevent the gate from closing. The gate pressure mounts easily by using tension knobs to secure the gate in place. Ideal for a variety of room openings or at the bottom of stairs, the gate measures 28.25 to 38.25 inches wide with two extensions included, and is 28.5 inches high. The Windsor Arch Petgate has an additional 13.5 inch extension (sold separately) that will expand the gate up to 71.25 inches wide. The 13.5 inch extension is available under product number 4900. Safety and containment all wrapped up in one gate – how simple.
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My pressure-mounted metal gate came out of the package looking bent and has a gap where the latch should be. What do I do?
When you unpack this gate, you will notice that it is not square. This is normal and the gate is not damaged. It is manufactured at a pre-set angle so that when it is installed properly in an opening, it will maintain the correct amount of tension. This tension prevents the gate from being dislodged from the opening under normal use. Please read and follow the instruction manual carefully.
Can I get more extension pins/connectors for my metal gate?
The metal extension pins will be included in the prepackaged hardware package. Replacement hardware packages can be ordered directly on our website by entering the 4-digit model number into the search engine at the top of any page of the North States website. All available replacement parts will be displayed.
The plastic extension connectors can be ordered directly on our website by entering the 4-digit model number into the search engine at the top of any page of the North States website. All available replacement parts will be displayed.
Are there additional extensions available to make my Windsor Arch Gate Wider?
Yes. An optional 5-Bar Extension is available (sold separately). This extension adds 13.5″ to the width of the gate.
What is the Triple Locking System on the Windsor Arch Petgate?
When installed properly, there are three steps required to open the gate from the locked position.
1. Rotate the plastic locking handle (the release button/tab will be on the underside of the handle, facing the ground, when it is unlocked).
2. Retract the release button/tab on the underside.
3. Lift on the door and open.
Retracting the release button in step 2 is what causes the door to clear the spring-loaded tab opposite of the latch. The release button is only used when opening the door of the gate. (When the latch is in the locked position, the release button will be facing out from the gate.)
If you are retracting the release button and the door will not open when lifted, you have the gate installed too tightly and you will need to loosen the tension knobs.
If you can lift on the door and it opens without having to retract the release button, you have it installed improperly and it will need to be tightened more at the tension knobs.