Product Safety Alerts and Recall Information
Discontinue use immediately and follow the steps below to obtain a refund.
Latch Removal Instructions
Step 1: Using a hairdryer set on medium heat, warm the area where the adhesive attaches to the cabinet.
Step 2: Heat this area for approximately 1 minute.
Step 3: Gently remove the latch from the surface of the cabinet. If the latch does not remove easily apply more heat to the area until it does.
Step 4: Repeat the above steps for the opposite side.
*Note: North States Industries is not responsible for any damage to the surface caused by the removal of the Rotating Cabinet Latches. Any damage to the property is the sole responsibility of the end user.
Click HERE to complete an online refund submission form.
You will be required to fill in your contact information and take two (2) live photos from a mobile or tablet device of the removed latches. The first photo will be of the front side of ALL removed latches, and second photo of the back side of ALL removed latches in your possession. We need to see all latches in the photos in order to determine the correct refund amount. The Rotating Cabinet Latches were sold as a 4-pack. Be sure to include ALL latches in the photos. If you do not have the ability to take a live photo or use the online submission form, please email email@example.com the photos of the front and back of ALL latches in your possession, and include your full name and mailing address. In the email, please also state that you acknowledge and confirm that you have discontinued use and have disposed of the latches by writing “I acknowledge and confirm that I have discontinued use and have disposed of the Rotating Cabinet Latches.”
For additional questions about the recall, please contact 888-243-8350. or email: firstname.lastname@example.org. The call center will be available to answer any calls Monday through Friday, 8 a.m. to 5 p.m. CT.
No store returns will be accepted. The refund amount is $5.50 per pack of four latches. In the event that you paid more than $5.50 per pack of 4, a copy of your purchase receipt will need to be provided in order to demonstrate the amount paid. Email your receipt to email@example.com the photos of the front and back of ALL latches, and include your full name and mailing address. In the email, please also state that you acknowledge and confirm that you have discontinued use and have disposed of the latches by writing “I acknowledge and confirm that I have discontinued use and have disposed of the Rotating Cabinet Latches.” North States Industries is conducting this voluntary recall in partnership with RQA, Inc. – a Toddleroo by North States® authorized service provider. For any additional questions read our FAQ's HERE.