Return Policy

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of your unused or defective product within 30 days of purchase for a product refund.

This policy only applies to products that have been purchased on Products purchased from other retail outlets must be returned to the original place of purchase. If you request an exchange, please return the items you wish to exchange and place a new order.

Order Cancellation:

If you would like to cancel your order please contact our Customer Service department for assistance. Please note that orders are not eligible for cancellation once they have shipped.

Phone: (763) 486- 1756 or toll free (800) 848-8421 Mon-Fri 8:00am -5:00pm Central Time.


Conditions for return:

  • The item must be new, unused, and in its original packaging with all its additional parts, including instruction manuals.
  • All documentation present, as specified below.
  • The returned product must be received by North States within 30 days from the date of purchase.

For all Returns:

1. Please contact North States Industries Customer Service department by phone (763) 486-1756 or toll free (800) 848-8421 Mon-Fri 8:00am-5:00pm Central Time or by email for a RETURN AUTHORIZATION NUMBER (RA#). Your return will not be processed without a RA number!
2. Fill in your return authorization number you received from customer service on the packing slip that is attached to the outside of your shipped package.
3. Place the upper portion of the filled in packing slip in the box with the returned item and all its additional parts.
4. Attach the filled in address label on the lower portion of the packing slip to the outside of the box. Be sure to have your RA number filled in on the address label.
5. Please bring your package to the nearest shipping facility and obtain postage. The consumer is responsible for all shipping costs and tracking on returns. Original shipping fees are non-refundable.

We do not price match if you find the product at a lower cost through one of our retail outlets. If any of the above conditions are not met, North States Industries may not be able to issue a full refund.

Please allow 10-14 business days for processing your return.

North States has a little something for every family and home! Preview our selection of premium safety gates and play yards for babies and pets, as well as our charming bird houses, feeders and accessories. Our variety of products can be purchased in major retail sources or directly through our website. Explore our wide array of safe, convenient play yards and gates or take a look at our unique selection of bird houses and feeders!


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